AsureA local solution for our unique needs
Intelematics has been developing localised data driven solutions for the transport industry for two decades. Now, with the Internet of Things providing greater vehicle connectivity, Intelematics has developed ground-breaking and potentially life-saving connected vehicle technology that automatically unites a vehicle and its occupants with help in the event of an incident.
How it works
• In the event of an incident, critical data is transmitted from the vehicle to the Asure platform and communicated to first responders via a call centre agent.
• Critical information can be communicated to first responders even when vehicle occupants are unresponsive.
• An intuitive web-based interface provides information to call centre agents who support the emergency response.
• Within eight seconds or less an Asure agent can have a range of data points on hand and be speaking with the vehicle occupant to triage the call and engage emergency services as required.
Product Features
Emergency call (eCall)
eCall is an emergency response technology enabled by in-vehicle sensors and internet connectivity that provides automated communication to emergency services following a road incident.
When activated – either manually by the vehicle occupant pushing a button or automatically via activation of vehicle sensors after a crash – eCall will establish an alert carrying both voice and data.
The voice call enables vehicle occupants to communicate with a trained eCall operator. At the same time, a set of data – including GPS location, speed, direction of travel, seatbelts engaged, etc – is sent to the eCall operator receiving the voice call.
Breakdown assistance (bCall)
bCall (breakdown call) is a vehicle button pressed by a driver or occupant in the event of mechanical breakdown or non-emergency roadside issues. Like eCall (emergency call), bCall systems connect the vehicle with a trained agent or roadside assistance service to help when the car is not operational due to a technical fault or minor incident.
Stolen vehicle tracking (SVT)
If a vehicle is stolen, Intelematics supports the police in its recovery by providing vehicle data and location information.
Trusted by Emergency Services
Intelematics has a trusted, longstanding relationship with Australian 000 services. We work hand-in-hand with Triple Zero and individual state-based first responders to connect emergency services and Australian drivers when it matters most. Our approach to triage all calls stops false alarms from being sent directly to emergency services and keeps the lines free for potentially life-threatening situations.
Customers
Vehicle Manufacturers
Asure is designed utilising Intelematics’ 20+ years’ experience working with automotive OEMs.
The platform’s comprehensive and flexible design allows for a full range of vehicle types including passenger, light and heavy, and propulsion types including electric, hydrogen, hybrid, petrol, and diesel.
Government / Road Safety Agencies
Developed together with first responders, Asure is designed to work seamlessly with existing emergency services workflows to support Australia’s unique road safety needs.
Government and transport agencies are committed to providing a safe roads network for drivers and riders of all modes of transport. With two decades of expertise working at local, state and national levels of the transport industry, we are uniquely positioned to develop solutions that work for Australia’s expansive roads network.
Drivers
ASURE means drivers are never alone on the road, always connected to emergency and roadside help and support services where and when they need it.
Since 2020, Asure’s eCall has taken the lead on safety and security standards in Australia with ANCAP recently announcing all new vehicles sold in Australia by 2026 will require eCall to achieve the five-star rating.
FAQ –ecall for website using 3rd party service
Intelematics and RACV solution:
What is eCall?
- eCall is a system that enables a vehicle to automatically place a call for help to first responders if involved in a crash, even if the occupants are trapped or unconscious.
- Along with a voice call to the vehicle and a detailed list of important vehicle data like precise location, the number of airbags deployed, and the number of occupants, it is made available to trained call centre agents to assist in the fastest and most appropriate response.
- eCall can be triggered by an Automated Collision Notification (ACN) or manually via an in-vehicle SOS Emergency button.
- Using geolocation technology and sensors within the car, call centre agents can access critical information, including speed and direction of travel.
What is an Automatic Collision Notification (ACN)?
- ACN is a vehicle safety feature that automatically detects when the car has been involved in a crash and automatically places an outbound call and sends an information file containing critical details and connects to a trained emergency triage call centre.
- The car's built-in sensors (known as telematics) will only be triggered in the case of an event, for example, the deployment of airbags, rollover or sudden braking at high speed.
- The trained call centre agent can then use this information to assess the urgency of your incident and get emergency services to your precise location promptly.
What is an SOS Emergency button?
- The SOS Emergency button is either a soft or hard in the vehicle that can be manually pressed if emergency assistance is required.
- Like an ACN, pushing the SOS Emergency button will trigger the vehicle to automatically place an outbound call and send a car information file to a trained emergency call centre agent, who can see your location and get emergency services to you if required.
Can eCall be used by witnesses at the scene of a collision if the driver is unconscious?
Yes. It can be triggered manually by pushing the SOS button. A witness or car passenger can communicate with emergency services via the vehicle.
What are the benefits of eCall?
- eCall can help save lives and reduce the severity of injuries by reducing the time emergency services take to respond to a crash.
- As eCall is triggered automatically from the vehicle, even if the occupants are unconscious or unable to engage emergency services themselves, with the precise GPS location available from the vehicle, a trained agent can ensure emergency services get to your location.
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Quicker emergency response
eCall can automatically alert emergency services in the event of a crash, which can be crucial in a lifesaving situation. It also helps coordinate the appropriate emergency first responders, from personnel, equipment, and medical facilities. -
Improved emergency services location
eCall uses precise GPS location technology to provide accurate information about the location of a crash, which helps emergency services accurately reach the destination faster. -
Improved accident care
eCall can collect enhanced information about the car, for example, impact zones, the severity of impact, the number of seat belts deployed, vehicle speed, and altitude before the incident, assisting first responders in dispatching appropriate emergency assistance quicker. -
Availability for all road users
A witness, a car passenger, a good Samaritan can activate the manual SOS button for emergency assistance via the vehicle.
What is bCall?
bCall (breakdown call) is a vehicle button pressed by drivers in the event of mechanical breakdown or non-emergency roadside issues. Like eCall (emergency call), bCall systems connect the vehicle with a call centre or roadside assistance service to help when the car is not operational due to a technical fault or minor incident.
What is Stolen Vehicle Tracking?
Stolen vehicle tracking is the ability for an owner to initiate tracking on their vehicle once it has been reported stolen to the Police, to assist the Police in recovering their vehicle.
- eCall is a system that enables a vehicle to automatically place a call for help to first responders if involved in a crash, even if the occupants are trapped or unconscious.
- Along with a voice call to the vehicle and a detailed list of important vehicle data like precise location, the number of airbags deployed, and the number of occupants, it is made available to trained call centre agents to assist in the fastest and most appropriate response.
- eCall can be triggered by an Automated Collision Notification (ACN) or manually via an in-vehicle SOS Emergency button.
- Using geolocation technology and sensors within the car, call centre agents can access critical information, including speed and direction of travel.
- ACN is a vehicle safety feature that automatically detects when the car has been involved in a crash and automatically places an outbound call and sends an information file containing critical details and connects to a trained emergency triage call centre.
- The car’s built-in sensors (known as telematics) will only be triggered in the case of an event, for example, the deployment of airbags, rollover or sudden braking at high speed.
- The trained call centre agent can then use this information to assess the urgency of your incident and get emergency services to your precise location promptly.
- The SOS Emergency button is either a soft or hard in the vehicle that can be manually pressed if emergency assistance is required.
- Like an ACN, pushing the SOS Emergency button will trigger the vehicle to automatically place an outbound call and send a car information file to a trained emergency call centre agent, who can see your location and get emergency services to you if required.
Yes. It can be triggered manually by pushing the SOS button. A witness or car passenger can communicate with emergency services via the vehicle.
eCall can help save lives and reduce the severity of injuries by reducing the time emergency services take to respond to a crash.
As eCall is triggered automatically from the vehicle, even if the occupants are unconscious or unable to engage emergency services themselves, with the precise GPS location available from the vehicle, a trained agent can ensure emergency services get to your location.
Quicker emergency response
eCall can automatically alert emergency services in the event of a crash, which can be crucial in a lifesaving situation. It also helps coordinate the appropriate emergency first responders, from personnel, equipment, and medical facilities.
Improved emergency services location
eCall uses precise GPS location technology to provide accurate information about the location of a crash, which helps emergency services accurately reach the destination faster.
Improved accident care
eCall can collect enhanced information about the car, for example, impact zones, the severity of impact, the number of seat belts deployed, vehicle speed, and altitude before the incident, assisting first responders in dispatching appropriate emergency assistance quicker.
Availability for all road users
A witness, a car passenger, a good Samaritan can activate the manual SOS button for emergency assistance via the vehicle.
bCall (breakdown call) is a vehicle button pressed by drivers in the event of mechanical breakdown or non-emergency roadside issues. Like eCall (emergency call), bCall systems connect the vehicle with a call centre or roadside assistance service to help when the car is not operational due to a technical fault or minor incident.
Stolen vehicle tracking is the ability for an owner to initiate tracking on their vehicle once it has been reported stolen to the Police, to assist the Police in recovering their vehicle.
Award winning technology
Asure is setting the gold standard for vehicle safety in Australia winning multiple awards in prestigious award programs:
